Return and Refund Policy
Thank you for choosing Bachat Master, the ultimate electric bill saving device. We are committed to providing you with a high-quality product and ensuring your satisfaction. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
1. 30-Day Satisfaction Guarantee:
We offer a 30-day satisfaction guarantee from the date of purchase. If you are not completely satisfied with your Bachat Master device within this period, you may return it for a full refund, excluding shipping costs.
2. Eligibility for Returns:
To be eligible for a return, the Bachat Master device must be in its original packaging, unused, and in the same condition as when you received it. Any signs of wear and tear, damage, or alteration may void the eligibility for a refund.
3. Return Process:
To initiate a return, please contact our customer support team at customer-support@bachatmaster.com within the 30-day period. Our team will provide you with the necessary instructions and a return authorization.
Pack the Bachat Master device securely in its original packaging, including all accessories and documentation. Ship the item to the address provided by our customer support team. Customers are responsible for return shipping costs.
4. Inspection and Refund:
Once we receive the returned Bachat Master device, our team will inspect it for eligibility. If the product meets our return criteria, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.
5. Exclusions:
The following situations are not eligible for return or refund:
- Products damaged due to misuse, neglect, or improper installation.
- Products with missing parts, accessories, or original packaging.
- Returns requested after the 30-day satisfaction guarantee period.
6. Warranty:
Bachat Master comes with a limited warranty. If your device experiences defects in materials or workmanship within the warranty period, please refer to our Warranty Policy for assistance.
7. Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please contact us at customer-support@bachatmaster.com.
Thank you for choosing Bachat Master. We appreciate your trust in our product and are dedicated to ensuring your satisfaction.